FamilyTreeTime
How old was everyone, when it happened.
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FamilyTreeTime — Frequently Asked Questions

How old was everyone, when it happened. Here are the common questions.


The basics

What is FamilyTreeTime?

It is a simple way to see how old everyone in your family was at any moment that mattered. You add the people you love with their birthdays, add life events with their dates, and FamilyTreeTime shows everyone's age at every event. Births, weddings, graduations, moves, whatever you want to remember.

What do I need to use it?

Just a web browser. There is nothing to download or install. Open familytreetime.com and start adding people.

Do I need an account?

No. You can start right away with no sign up, and your timeline is saved on the device you are using. To back it up to the cloud and open it on other devices, upgrade for $5 and sign in.

Is it free?

Yes, to start. Free covers up to 5 people and 5 events, saved on your device. A one time $5 unlocks unlimited people and events plus cloud backup and syncing. There is no subscription.

How do I get started fast?

Click "Load sample family" in the menu to see a fully built example, then clear it and add your own. Or just click "+ Person" and go.


Adding your family

How do I add a person?

Click "+ Person," enter their name and birthday, and pick how they are related to you. That is it. The relationship is just a label, so use whatever fits (Mom, Grandpa, best friend, even the dog).

How do I add a life event?

Click "+ Event," give it a name and a date, and optionally a place. Everyone's age at that event fills in automatically.

Can I add someone who has passed away?

Yes. When you add or edit a person, add the date they passed. FamilyTreeTime keeps showing their age up to that point, and can also show their "would have been" age at later events if you turn that on in the menu.

Can I edit or remove a person or event later?

Yes. Click any person, event, or a cell in the grid to open and edit it. Everything recalculates instantly.

Do birthdays count as events?

Yes, in a sense. A person's birth is a moment on the timeline too, so you can ask "how old was Grandma when Dad was born?" and it just works.


The three views

What is the Age Matrix?

A grid with your people down the side and your events across the top. Each cell shows that person's age at that event, color coded by life stage. There is a "Today" column on the right so you can see everyone's current age at a glance.

What is Event Cards?

The same information as a set of cards, one per event. Each card lists everyone's age at that moment, and notes who was not born yet. Nice for reading through your family's story event by event.

What is Ask?

A quick question box: "How old was [person] when [event]?" Pick a name and an event and get a clean, shareable answer.

What do the colors mean?

They are life stages: baby (0 to 1), child (2 to 12), teen (13 to 19), young adult (20 to 39), adult (40 to 64), and senior (65+). You can turn the colors off in the menu if you prefer plain numbers.


Seeing it your way

Can I see everyone's age at a specific year?

Yes. Use the year slider above the grid to scrub back and forth through time. The "Today" column updates to show ages "as of" the year you land on.

Can I make the grid bigger or smaller?

Yes. Use the A- and A+ buttons to shrink or grow the grid so more people fit or the numbers get bigger.

Can I hide someone or an event?

Yes. Use "Show / hide" to temporarily hide people or events without deleting them.

Is there a dark mode?

Yes. Open the menu and switch Theme between Auto, Light, and Dark. Auto follows your device setting.

How do I use groups?

Groups let you stack related people into labeled sections in the grid (like "Dad's side" and "Mom's side"). Open "Show / hide," click "+ New group" and name it, then use the group dropdown next to each person to assign them. People in the same group appear together under a heading. On the Age Matrix, use the "Grouped / Flat list" button to switch between the grouped view and one plain list. Groups only organize the view; nobody is hidden or deleted.


Saving, syncing, and devices

Where is my data stored?

By default, on the device you are using, right in your browser. It stays there unless you upgrade to cloud backup (part of the $5), or you choose to gift a copy to someone.

How do I use it on more than one device?

Cloud backup and syncing come with the $5 upgrade. Once you have upgraded and signed in (a link is emailed to you, no password to remember), your timeline backs up to the cloud and appears on every device you sign in on. On the free version, your timeline lives on the one device you are using.

Do I need a password?

No. You sign in with a one time link sent to your email.

Does it work on my phone or tablet?

It runs in any modern web browser, so yes. It is designed first for a larger screen like a computer or tablet, where the full grid is easiest to read.


Free vs the $5 upgrade

What do I get for free?

Up to 5 people and 5 events, with all three views and every display option. You can also export a backup of your timeline anytime, for free.

What does the $5 unlock?

Unlimited people and events, cloud backup and syncing across your devices, and Import / restore (loading a backup file back in). It is a one time payment, not a subscription.

Can I export or import on the free version?

You can export a backup anytime, even on free. Importing a backup file is part of the paid version.

Why is there a limit at all?

The free tier lets you try the whole thing for real. Most families quickly pass 5 people, and the one time $5 lifts the limit forever.

Is it really one time? Any subscription?

One time. No subscription, no recurring charges.


Gifting

Can I give FamilyTreeTime to someone?

Yes. Click "Gift for $5." Enter their email, and choose whether to send them a copy of your family or a fresh account to build their own.

What is the difference between the two gift options?

"Send a copy of my family" gives them your timeline already loaded, as their own editable copy. "Start them fresh" shares nothing of yours; they just get unlimited access and build their own family from scratch.

If I gift a copy, can they change it? Can they see my account?

They get their own separate, editable copy. They cannot see or change your account. It is a one time copy, not live sharing.

Can I send the gift to myself and forward it?

Yes. The gift link is a one time code tied to whoever opens it and signs in, not to a specific email address. Just do not open and redeem the link yourself first, or your account will claim it. You also get a copy of the link in your own confirmation email, ready to forward.

Do they need to pay anything?

No. You paid the $5. They just open their link and sign in.


Your data and privacy

Is my family's information private?

Yes. Your timeline stays on your device until you choose to create an account, and cloud data is tied to your account only. We do not sell your data. See the Privacy Policy for details.

Can I back up or export my data?

Yes, anytime, free. Use "Export / back up" in the menu to download a copy of your whole timeline as a file.

Can I import or restore a backup?

Yes. "Import / restore" brings a backup file back in. Import is part of the paid version.

How do I delete my account and data?

Open the menu and scroll to the very bottom. Choose "Delete my account," type DELETE to confirm, and click Delete. This permanently removes your account, your cloud data, and the copy saved on that device. It cannot be undone, so export a backup first if you might want your timeline later.

How do I use my backup after I delete my account?

Your backup is a file (named like family-timeline-2026-07-05.json). To load it back into FamilyTreeTime, use "Import / restore." Importing is part of the paid version, so on a new free account you would upgrade to bring a backup in. Deleting your account is permanent, so keep that backup file safe.

What happens to my family info when I gift a copy?

The copy is delivered to the recipient once, then the temporary snapshot is cleared from our system. If you choose "Start them fresh," none of your family is ever copied.


Billing

How much is it?

$5, one time, for unlimited plus cloud. Gifts are also $5, one time.

Do you offer refunds?

Payments are one time and non-refundable, except where the law requires otherwise. If something went wrong with your purchase, email support@familytreetime.com and we will make it right. See the Terms for the full details.

How do I contact you?

Email support@familytreetime.com and we will help.


Troubleshooting

I added a birthday but the age looks wrong.

Double check the date. Dates are entered as month / day / year (for example 07 / 04 / 1938). If the day and month are swapped, the age will be off.

My timeline is not showing on another device.

Make sure you are signed in with the same account on both. Your local, signed out timeline lives only on the device where you created it.

I hit the free limit.

You have added 5 people or 5 events. The one time $5 upgrade lifts the limit and turns on cloud backup.

I did not get my sign in or gift email.

Check your spam folder. If it is not there after a few minutes, try again or email support@familytreetime.com.


Still stuck? Email support@familytreetime.com and we will help.

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